Challenge:
Amid competition from nearby rentals, an Airbnb property aimed to boost guest retention and encourage return bookings.
Solution:
Lidiya tracked guest preferences and feedback to identify popular amenities and areas for improvement. Based on her insights, she customised welcome packages and tailored in-stay experiences to create a memorable and personalised experience that promoted repeat bookings.
Outcome:
The strategy led to a 34% increase in repeat bookings, higher average review ratings, and numerous guest referrals, resulting in sustained growth in occupancy and revenue.